Refund & Return Policy

At Dat Cajun Chitt, we aim to provide the highest quality products and customer satisfaction. This Refund & Return Policy outlines the procedures for returns, refunds, and cancellations.

1. Returns & Restocking Fees

• All returns are subject to a restocking fee:
  • 25% for all standard items.
  • 50% for the Original Cajun Box.
• Due to the nature of our food products, we do not accept returns on opened items.
• You can return new and unused items within 30 days.

2. Damaged or Incorrect Orders

• If you receive a damaged or incorrect item, contact us at info@datcajunchitt.com within 7 days of delivery.
• Please include your order number, photos of the damaged product, and a description of the issue.
• We will review the claim and may offer a replacement or refund at our discretion.

3. Refund Processing

• If approved, refunds will be issued to the original payment method within 5-7 business days.
• Shipping fees are non-refundable, except in cases of an incorrect or defective product.
• Refunds will be issued after deducting applicable restocking fees.

4. Order Cancellations

• Orders can be canceled within 24 hours of purchase if they have not yet been processed.
• Once an order has shipped, it cannot be canceled or modified.

Compliance with California and Other State Laws

In compliance with California Consumer Protection Laws, we provide the following rights to our customers:

• Right to a Refund Policy Disclosure: Customers will be informed of our refund and return policy before completing a purchase.
• Right to Replacement for Defective Items: Customers are entitled to receive a replacement or refund for defective or incorrect items in accordance with state consumer protection laws.
• Non-Discrimination for Exercising Rights: We do not discriminate against customers who exercise their rights under California law.

For any additional questions or to exercise your rights, please contact us at info@datcajunchitt.com.